My 1Password app will not open past the home screen with lock button, on iphone 6s. Help!

cmvp1
cmvp1
Community Member

I had to restore my iphone 6s to factory settings yesterday. I used an icloud back up to set up the phone. When I touch to open 1Password, it looks like it's going to open, but is stuck on the screen with the blue lock in the middle. I've done a hard re-set and also powered down the phone and restarted. Can you help?


1Password Version: 5.0
Extension Version: Not Provided
OS Version: ios 9.1
Sync Type: icloud
Referrer: kb:icloud-troubleshooting, kb:icloud-enable-in-system-preferences, kb:icloud-troubleshooting, ug:ios/, kb:icloud-faq

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