after i sync on my itunes, when i open new 1password app, it still asks me hw i want to sync

hookah
hookah
Community Member
in iOS

After following all the steps listed, I did sync with my old backup file on itunes.
But when i launch my new 1password app, it pops the window asking create new vault? or sync existing vault?
It is the same screen before sync'd on itunes.
I am trying to sync from version 3.7 to 6.0.2

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:upgrade-windows, kb:upgrade-ios

Comments

  • Ben
    Ben

    Hi @hookah

    Thanks for taking the time to write in. I apologize for the delayed reply.

    Do you get a screen that looks like this during the import process?

    If so, even though it doesn't appear that there is a field to enter your Master Password (for v3) into, it needs to be entered while that screen is active (prior to pressing Unlock). The screen should look more like this:

    We're working on getting that fixed up. Please let me know if that was the issue you were running into and if that helps resolve the issue.

    Thanks!

    Ben

    ref: OPI-3160

  • hookah
    hookah
    Community Member

    No. I do not see this.

  • Ben
    Ben

    Okay. Thanks for the update. How far along do you get in these instructions?

    https://support.1password.com/upgrade-ios/#1password-3-7-1-or-earlier

    Where do you get hung up?

    Thanks.

    Ben

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