I can't switch from the Mac App Store version of 1Password to AgileBits Web version [moved to email]

VGurbuxani
VGurbuxani
Community Member
edited November 2015 in Business and Teams

I installed the App Store version of 1Password and I am trying to switch to the Agile Web version of 1password so I can try out the teams version of 1password.

I read the link: https://support.1password.com/switch-from-mac-app-store/

Unfortunately, the step where I startup the website installed version, I get to the following prompts:
1. Start up 1Password 5 Web Install
2. I chose I've used 1password before
3. None of the options work to restore my configuration, I clicked on this Mac, but then it asks me for a .agilekeychain, which I can't find
4. I also tried backing up my configuration from the App Store version of 1 password and then tried to restore it on the Web Version, but that doesn't work either.

Please advise

Also, since I am switching to use the 1Password from the Web Download, how do I sync my accounts between two computers, my office and my home computer

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:teams-setup-existing-user, kb:install-app-beta, kb:switch-from-mac-app-store, kb:mac-app-store-vs-agilebits-store, kb:switch-from-mac-app-store

Comments

  • Vee_AG
    Vee_AG
    1Password Alumni

    Hi @VGurbuxani,

    Thanks for contacting us here in the support forum, and thanks for helping us test out the Teams beta! I'm sorry to hear you're having trouble switching from the Mac App Store version to the beta; let's see if we can fix that.

    It sounds like the app is having a little trouble finding your existing data. We can help you locate it if you'll just create a Diagnostics Report from your Mac and email is to us at support@1Password.com.

    Please do not post your Diagnostics Report in the forum, but please do include a link to this discussion thread in your email.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it's handled quickly. :)

    Once we see the report we should be able to help you sort this out. Thanks in advance!

  • VGurbuxani
    VGurbuxani
    Community Member

    For your reference, your support ID is [#TJW-66983-938]. Please include this ID in the subject of any followup emails so we'll know they're from you.

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited November 2015

    Thanks for that, @VGurbuxani!

    I've replied to your email, so let's close this thread for now and keep the conversation going via email if you have any further questions. Cheers! :)
    ref: TJW-66983-938

This discussion has been closed.