can I speak to someone?
Nothing is working!!! I bought a new version of your program and it is not doing anything!
1Password Version: 4
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I bought the program and it is not doing anything! where is the icon?
Comments
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The quickest way to get the support you need is to use the forum to describe your issues. It would be much easier to help, though, if you provided more information about what is happening. Can you open 1Password? What exactly have you tried and what did you expect when you did? What happened instead.
You mention that you bought a new version, but you report that you are using version 4. On iOS, the most recent version is 6.0.2. Could that be the version that is giving you trouble? If not, can you tell us what version you are using?
Finally, if you don't want to provide all that information in the forum, you can send email to support@agilebits.com. Someone will get back to you, but it may take a little longer than the response in the forum.
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Hi @lulimem,
I see that you have emailed us for help as well, and Greig and Marshall have both asked you for some follow-up information to get an understanding of what you have set up so far. We're happy to help, but we need some information to start with in order to provide the right details to address your specific problem.
In order to avoid getting wires crossed with conversations here and there, I'd like to ask that you continue the conversation via email, and our team will gladly work with you to get 1Password up and running. Meanwhile, the user guides and knowledgebase articles you can find here are a wealth of information that should help you get on the right track. Thanks!
ref: GPR-82431-389
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