Upgrade from 3.7.2 version to 6.0 version

Vanderlei

Sirs, I've followed all the steps but the data were not in new version.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:upgrade-ios

Ben

Hi @Vanderlei,

Thanks for taking the time to write in. I'm sorry to hear about the trouble upgrading. Have you tried the second set of steps listed in the guide? Here is a link specifically to that procedure:

https://support.1password.com/upgrade-ios/#1password-3-7-1-or-earlier

Please let me know.

Thanks!

Ben

Vanderlei

Sorry, Ben, but didn't work again.

Ben

Thanks, @Vanderlei. Do you get an error message anywhere along the way (if so, at which step)? Did you create a fresh backup from v3 prior to attempting?

Ben

Vanderlei

Yes, I did.

Ben

@Vanderlei,

I'm not sure which of my two questions you're answering, but I really need the answer to both (as well as the details for question #1).

Thanks!