Unable to access vault on new device

This discussion was created from comments split from: Multi-vault support for Android app.


  • jmkjelsey40
    Community Member

    I got rid on my IPhone 5C today; was told by Verizon that when I downloaded the Password again, I would be able to access my information. I cannot get to a screen which allows me to open my vault. Please advise.

  • Hi @jmkjelsey40. Thanks for getting in touch with us and for your support of 1Password. :)

    Is your new device an Android, or another iOS device? Also, prior to getting rid of your old device, did you create any iTunes backups or configure sync with Dropbox, Wi-Fi, or iCloud? Finally, are you using 1Password on any other devices?

This discussion has been closed.