new 1password doesn't know my previous version was pro & wants me to purchase for all my devices

mattcathey
mattcathey
Community Member
in iOS

old version 3.7.2 nov 2 2012 prompted my to upgrade to new version 6.0.2 and now says I need to repurchase pro for both my laptop and iphone. I made my purchases thru the apple app store using my apple id. The purchases show up in my purchased log but the new versions don't recognize the purchases?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:new 1password doesn't know my previous version was pro

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @mattcathey,

    It sounds like your question is about the iOS version of 1Password, so I've moved your post from our Mac forum to our iOS forum. I hope you don't mind!

    If you purchased 1Password 3 for iOS (aka 1Password Pro) in the past, that doesn't unlock the Pro Features in newer versions of 1Password for iOS. To give a brief history, we released 1Password 4 for iOS back in December 2012 as a separate purchase from 1Password 3, which was a few years old by that point. Version 4 was an entirely new version of the app, so it was sold separately - basically, version 4 was a paid upgrade from version 3.

    1Password 6 for iOS is a free download, and offers free basic features. The Pro Features are free if you previously purchased 1Password 4 for iOS, or if you purchased the Pro Features in 1Password 5 for iOS. Otherwise, you can choose to unlock the Pro Features with an in-app purchase. You would only need to purchase the Pro Features once and can unlock them in 1Password 5 or 6 on all your iOS 8 or 9 devices associated with your Apple ID.

    I'm sorry for any confusion about that! I hope this helps to explain why the Pro Features aren't automatically unlocked for you in 1Password 6 for iOS. If you have more questions about that, please let us know. Thanks! :)

  • mattcathey
    mattcathey
    Community Member

    Drew, thanks for the follow up, So if I repurchase the 1P 6 for my iPhone do I also have to repurchase the 1P for my macbook air? and will the 1P 6 automatically sync between my ipad and iphone if I don't upgrade to the pro version? thanks again.

  • Ben
    Ben

    Hi @mattcathey,

    Just to clarify:

    So if I repurchase the 1P 6 for my iPhone

    You wouldn't be repurchasing 1Password 6 for iOS, as you haven't purchased it yet. You purchased an older product, which has since been retired. Also: as Drew mentioned, 1Password 6 for iOS is a free app. Only the Pro features require a purchase.

    do I also have to repurchase the 1P for my macbook air?

    What version of 1Password do you currently have on your Mac?

    and will the 1P 6 automatically sync between my ipad and iphone if I don't upgrade to the pro version?

    1Password can sync without the Pro features, but the answer to this question will rely on the answer to my previous question.

    Thanks!

    Ben

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