Teams web interface stopped working for me

zwolin

Can't view any item, trying to access admin panel gives me "no stylesheet" view (comes back after log in again). All items added from desktop app are there, but can't view any of them. I think it started when I created vault with same name as my team account.

Tested in the newest Firefox and Chrome.

Is it any common error? How can I recover from that?

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 10.11.1 (15B42)
Sync Type: Not Provided

Meek

Hi @zwolin,

Thanks so much for signing up for the 1Password for Teams Beta! I'm sorry to hear about the trouble with viewing items in the web view. Lets try to figure out what is going on.

We are working to try to reproduce this issue. Do you see any errors in the browser console when trying to view an item? To see the console in Chrome, click View > Developer > JavaScript Console.

We'll continue from there - hopefully that will help track down what is going on!

zwolin

TypeError: n is null on every item click (with variations: e is null, h is null). Fx 42.0, Mac

Jasper

Hi @zwolin,

If I could get a copy of the item that is breaking the web view (without your private information), that would be great.

Are you using our Mac app as well? If so, it should be easy to get a copy of the item:

1. In 1Password for Mac's preferences, click the Advanced tab.
2. Turn on the option for Show Item > Copy JSON menu item.
3. Now select one of the items that breaks the web view, and click the Item menu at the top of the screen.
4. Click Copy JSON and paste it in a new email.
5. Your sensitive information should've already been removed automatically, but please double check. If there's anything private, please replace it with asterisks before sending.
6. Send the email to support@1password.com and include a link to this forum discussion.

From there, I'll test it myself and see what I can figure out. Thanks! :)

zwolin

ok, sent.

AGAlumB

@zwolin: I'm not seeing it in our inbox. Did you perhaps send it using another email address? If so, don't post your email address publicly; rather, post the Support ID you received from BitBot here so we can track down the message and take a look at that for you. Thanks in advance! :)

zwolin

Message title was: "Follow up from forum thread (JasperP)" sent from @snow.dog domain. Didn't include Support ID I'm my message.

AGAlumB

@zwolin: I'm not seeing anything that matches that information. Did you not receive a reply from BitBot at all? If so, we probably never received your email. Please try sending it again. When we receive it, you'll get an autoresponse with the Support ID (check your spam folder). Thanks! :)

zwolin

I cnfirmed in email but also pasting here: everything working correctly now, looks like some change fixed my issue.

roustem

Thank you for the update, @zwolin!

Please let us know if you see it again.