Major problem updating new version 1password on ios 9.1 (Unity edition)!!

Hitcher

I never had any problem with this app. I use it all the time. Now I have a major problem. The Unity edition was updating automaticly on ios 9.1. At about seven o'clock (on the app) ios stops updating and the app is hanging (the message on the screen is ...loading) causing serious problems for me. I see no solution whatsoever. Any ideas how to solve this? Deleting the app is impossible. If you go to the app store and try to install the app again then it installs and hangs again at exactly the same point in the installation process.

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1Password Version: 6.1
Extension Version: Not Provided
OS Version: ios 9.1
Sync Type: Not Provided

Lymond

Press and hold the Home and Sleep/Wake buttons to force a reset the iOS device, until you see the Apple logo appears on the screen. The unit will return to its pre-1Password update state.

Hitcher

You saved my day!!!!! Thank you very much.

Ben

Thank you for the assist, @Lymond! Unfortunately this does seem to happen when installing apps from the App Store on occasion, but typically restarting the device kick starts the process.

Glad to hear you are back in business @Hitcher. If there is anything else we can do, please don't hesitate to contact us.

Ben

mkritzman

Having similar issue, after entering pw app goes dark and I can't open. This fix/reset did not help. Still unable to open

Ben

Hi @mkritzman,

Please do not post about the same issue in multiple threads, as it causes a duplication of efforts on our part, and slows the process down for everyone. The latest information regarding your issue can be found here:

https://discussions.agilebits.com/discussion/comment/250313/#Comment_250313

Thanks!

Ben

mkritzman

Thanks. Would help if we got the right info in the first place. Version 6.1 was to fix it now it is 6.1.1. I hope itnisnfunny tomorrow. Thanks

Ben

Me too. :) Unfortunately I don't know how long it will take Apple to review it, but we have requested an expedited review.