Very strange! I can not completely delete 1Password application to buy it from my account
Hello!
I am the owner of a recently bought iPhone 6s plus and I have already bought some applications from AppStore
I'd need your help in fixing an issue.
This morning I logged in, for the first time with my brother's Apple ID to test the 1Password application. I was curious to discover which were the benefits of the PRO version that my brother had already bought for € 9.9.
Well, after I learned that it differ much from EnPass application that I used on my Blackberry Passport, I logged out of my account brother’s account and logged in on my APPLE ID
I uninstalled the app, then I noticed that when I opened the App Store on my phone, choose Updates, then Purchased, the next step did not longer display my name and my picture, instead all my applications are listed directly altogether with 1Password which appears with a cloud in her right, enabling me to install.
I do not need that. I want it to be removed from my cloud, and if I’d ever want to buy it, to be able to do it, from my .account
I am convinced that by removing the applications from the cloud, my name and my picture will appear again in the next step after Purchased
I am troubled by this problem and I need you to help me fix it.
1Password Version: 6.1
Extension Version: Not Provided
OS Version: 9.1
Sync Type: iCloud
Comments
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I am beginner to iOS. Please provide me more details as for a beginner.
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No idea for my problem?
How can I remove 1Password of purchased applications?
I did not buy this app.0 -
Hi @kronikom,
Thanks for taking the time to write in. Unfortunately AgileBits does not run the App Store, and as such we do not have control over things like you're describing. If you'd like to download 1Password from your Apple ID, I'd recommend doing that from iTunes on a computer that is logged into your Apple ID, at this point:
Once you've downloaded 1Password into iTunes using your Apple ID you can sync it over to your iPhone.
If you need further assistance with issues related to purchasing from the App Store or with your Apple ID, Apple support is going to be your best resource. If you have questions related to 1Password you are of course welcome to reach out to us.
I hope that helps. Thanks!
Ben
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