Dropbox syncing with v6.1

GJbrizzle

Changes made in v6.1 on my iPhone 6 are not making it to my Dropbox account. The app is reporting that the syncing has taken place, but 1PasswordAnywhere confirms that the changes are not making it to Dropbox. I have tried editing existing items and adding a new secure note as a test. I have not yet had a chance to test if the syncing works the other way (from my PC to my iPhone).

Dropbox syncing has worked fine for me up to now, but I usually make changes on my PC rather than the phone. I don't know if the issue is new with v6.1 or if something else is going on.

Any suggestions/ideas?

Thanks.

Gary

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

GJbrizzle

(I'm using iOS 9.1.)

Ben

Hi Gary ( @GJbrizzle ),

I'd like to get a diagnostic report from your device so we can get an idea of what is going on 'under the hood.' You can find instructions on creating one here:

https://support.1password.com/diagnostics/ios.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks in advance!

Ben

GJbrizzle

Ben,

All done. My support ID is [#ACA-83137-462].

Thanks for your help. I will check if syncing from my PC to the iPhone is working as usual and post what I find here.

Thanks.

Gary

GJbrizzle

I have now tested the syncing of changes made on my PC. These are not syncing to my iPhone. I have used 1PasswordAnywhere to check that the changes made on my PC are updated successfully to Dropbox, and this is working fine. 1Password on my iPhone reports that the Dropbox syncing has taken place, but the changes made on my PC (and updated in Dropbox) are not being synced on my phone. This has definitely been working fine ever since I set up 1Password about 6 months ago and has now stopped working. This means that the issue is more serious for me and until it is resolved I cannot rely on 1Password in the way I used to.

Perhaps it's a coincidence that the iPhone app has just been updated.

Thanks for your help.

Gary

Ben

Thanks, Gary. I received your diagnostic report and will be replying via email shortly.

ref: ACA-83137-462

GJbrizzle

All sorted now. While Ben was investigating, I stumbled on a solution that worked for me: disable Dropbox syncing in the 1Password settings on the iPhone, then re-establish the same sync.

(Thanks to Ben for efforts made behind the scenes to figure this one out.)

Ben

Excellent! Thanks for the update! Glad to hear you were able to get it working.

Ben