it won't accept my password. I would like to set-up a call to discuss. please help

ganzman

i restored my i-phone and this happened. Just let me know a good time to talk.

Thanks,

Jason

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I restored my iphone and now when I click on the 1password app it takes me to a different screen

Stephen_C

@ganzman as your post relates to 1P for iOS I have moved the post from the 1Password for Mac forum to the 1P for iOS forum where you will get more help.

In order to give you proper advice (and these forums are the quickest way to obtain that) please tell us:

• So far as you know, what version of 1Password for iOS you are using
• Your iOS version number
• Whether you previously sync'd your 1P data to any other device and, if so, to what device and what sync method you used
• Whether you have any backup of your 1P data
• What exactly happens when you try to launch 1P on your iPhone

Stephen

matt_johnson

Stephen_C, I'm having the same issue as ganzman. A couple of things. How do you find out the version of 1P for iOS. There is no "About" link. Clicking on the app icon launches the app and in iOS Settings there is no "About" section, just two toggle buttons. I never set up a sync method or sync'd my 1P data to any other device. With all these set up wouldn't you have a wizard when you launch the 1P for iOS? I just downloaded it and tried entering my credentials I use on my Mac. The iOS 1P just says my login failed.

matt_johnson

I found the version in the App Store. It's 6.1 and I'm on version 9.1 (13B143) for iOS. It's a 5c iPhone.

matt_johnson

OK, I just deleted and reinstalled on iOS and there was a wizard, it was easy to set up and now I'm all set ;-)

ganzman

I need to set up a call to resolve this. I tried this a few months ago but I was having PC issues. Now it is fixed. When can we set up a time to talk?

hawkmoth

@ganzman - You can help yourself getting the help you need if you will respond to the questions you were asked by @Stephen_C. You also have not really described the issues you are having. What are you trying to do? What do you expect to happen? What happens instead?

ganzman

I went through this months ago and the only way it can be resolved is over the phone but if you insist here you go:

1. When I open the app it's a screen that never has appeared. It gives me two options "create new vault" or "sync existing vault". I have no idea why this is happening. Before I would just enter my master password and I would be logged in. I have no idea how to access my account. I have tried everything. Please again let me know when I can set up a call. Please!!!!!

Ben

Hi @ganzman,

We do not typically offer support via telephone. These forums are the best way to get help with issues.

That said, I see you've also emailed us, and I've responded there. We'll continue to work with you via email to get this resolved. I'm going to go ahead and close this forum thread and we'll await your reply via email.

Thanks!

Ben

Ben

@ganzman,

I've resent my email based on your latest forum post (which I've removed) and I also sent you a follow up private message here on the forums. Please check your email, and respond there, so we can get you back on track with this.

Thanks.