Added 2nd device as new instead of existing

Tgparker
Tgparker
Community Member
in iOS

I downloaded 1password on my husbands iPhone and instead of making him an existing user I guess I made him a new user which created his primary account different from mine... I use Dropbox and his uses iCloud.... At least that is what the primary says when I go to sync his with our Dropbox. I can manually go in and change to sync with mine but he wants it to automatically sync.... is there anyway I can fix this issue.

Comments

  • Aleen
    Aleen
    1Password Alumni

    Hi @Tgparker!

    We'd love to help you with this! The vaults on your husband's iPhone should sync automatically when changes are made and when the app is launched.

    If your husband hasn't added any items to his vault and your main goal is to have one vault for both of you try this: launch the app, then go to Settings > Advanced > Erase Data and Settings. This will delete EVERYTHING, so make certain that's what you want to do. You can then launch 1Password again and sync your Dropbox vault.

    Please let me know if this helps!

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