I can't open 1Password on my iPhone, but can on my Mac.

matt_johnson

What did I do wrong? How can I troubleshoot or fix? I assume they are on the same account or is that not a given? I have an iCloud account, but don't remember setting anything up for 1Password. I just downloaded the app from the App Store and entered my existing info in, I think.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I can't open 1Password on my iPhone, but can on my Mac. What did I do wrong? How can I troubleshoot

Stephen_C

We really do need from you some basic information in order that we can help you. Please tell us:

• What version of 1P for Mac you are using
• Your OS X version number
• What version of 1Password for iOS you are using
• Your iOS version number

Please use the links I've given to find out how to find out details of the relevant version numbers. In addition, please tell us whether the most complete set of your 1P data is on your Mac or on your iPhone.

It sounds as though you have data on your Mac which you need to sync to your iPhone. Does that sound right to you? If so, we can help you do that once you've told us the information I've requested.

Stephen

ag_kevin

Hi @matt_johnson ,

There was an error with version 6.1 on the iPhone that caused a problem opening the app. The 6.1.1 update should be available now. Update using the app store app, and let us know if you still have any issues.

Regards,
Kevin

matt_johnson

I reinstalled and the wizard walked me through everything and it's all set now. Thank you.

Aleen

Wonderful to hear! If you have any other questions, please don't hesitate to let us know :)