My problem is with the vault password. I am able to access the app and backup and restore?

Colzac56
Colzac56
Community Member
in iOS

I am using an iPad and an iPhone. App is working fine on the iPad. I am able o backup and restore the data in the app.

My problem is I have misplaced my vault password. what are my options regarding the vault? Am I able to simply delete the existing vault and create a new one through the app on my IPad?

1Password Version: 6.1
Extension Version: Not Provided
OS Version: iOS9.1
Sync Type: Dropbox

Comments

  • Winnie
    Winnie
    1Password Alumni

    Hi @Colzac56,

    I'm sorry to hear about the lost Master Password! Did you enter a password hint? The hint will be shown when you've entered the wrong Master Password for 3 times. I hope that helps remembering it.

    In case it doesn't: We have published a troubleshooting guide in our Knowledgebase that will help you try to recover the password, or figure out what to do next:
    https://support.1password.com/forgot-master-password/

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