I can not open 1Password. When I enter the key display flashes and immediately closes.

Panther9
Panther9
Community Member
in iOS

I can not open 1Password. When I enter the key display flashes and immediately closes. I can not recover my passwords. This happened when 1Password updated to version 6.1 automatically on November 9. This happens in iOS 9.1 iPhone 5c
best regards

1Password Version: 6.1
Extension Version: Not Provided
OS Version: iOS 9.1
Sync Type: Non

Comments

  • Stephen_C
    Stephen_C
    Community Member

    Apple has had some major problems with App Store apps in the past 24 hours and I suspect you're suffering from the problem referred to in this long thread (and I've linked to a helpful AgileBits post in that thread).

    Stephen

  • Panther9
    Panther9
    Community Member

    OK Stephen, I am waiting for the solution
    Thanks

  • Aleen
    Aleen
    1Password Alumni

    Hi @Panther9,

    We released an updated to 1Password 6 today; will you try downloading the update and let me know if it helps with the crash you've been experiencing?

    Thanks!

  • Panther9
    Panther9
    Community Member

    Hi Aleen,
    Thanks, with the upgrade to version 6.1.1 the problem was fixed
    Panther9

  • Aleen
    Aleen
    1Password Alumni

    I'm so glad that solved it! Have a great weekend :)

This discussion has been closed.