Version 6.1.1 not working on Apple Watch

ERHAU175

Version 6.1.1 is not working on Apple Watch, despite reinstall and restart of iPhone and Watch. The App starts on the watch and requests password, but then only displays "you can add items from the 1Password app on your iPhone Requires pro features".
I have Pro features and it was working before the update to 6.1

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1Password Version: 6.1.1
Extension Version: Not Provided
OS Version: 9.1
Sync Type: dropbox

Ben

Hi @ERHAU175

Sorry to hear about the trouble. If you open 1Password > Settings > Pro Features does it still indicate that the Pro features have been purchased?

Under Settings > Apple Watch is Enable Apple Watch still toggled on?

Please let us know.

Ben

ERHAU175

Hi Ben,
I did what you recommended - disabling and re-enabling Apple Watch - and then it worked!

Thanks,
Jens

Aleen

So glad that helped! Have a great weekend :)

McPhisto77

Same problem, I reset version, enable/disable Apple Watch Feature. No way.
In my Watch App Icon is grey and don't have logo image. Try reinstalling app 4 times.

Ben

Hi @McPhisto77,

Sorry to hear about the trouble. I'd like to have you send in a diagnostics report, please. Instructions can be found here:

https://support.1password.com/diagnostics/ios.html

Then attach the entire file to an email to us: support+forum@agilebits.com

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks in advance!

Ben