Client Disconnected from Dropbox Vault
I've been experience synchronizing issues between different machines running 1Password. After a bit of digging around in Preferences, I discovered one of my machines no longer had a Vault configured. I set it up, merged records and voilà! Back in business.
It's unclear to me why my Vault configuration was lost. Both machines are running the same OS and pretty sure the same version of 1Password (not at home right now, so I can't confirm the latter).
Is this a known issue? Not a big deal, but made me concerned that something was amiss beyond a potential bug in 1Password.
1Password Version: 5.4.1
Extension Version: 4.4.3.90
OS Version: OS X 10.11.1
Sync Type: Dropbox
Comments
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Hey @davidafuller01! Thank you so much for stopping into the forum just to let us know about this. We really appreciate it when people want to help us make 1Password better. (That sounds cheesy, but we do appreciate it! ;) ) This isn't a known issue and it's hard to tell why it would have happened, seeing the details you provided. If you'd like us to look into things, you can create a Diagnostics Report from that computer to give us a better idea of what may have happened.
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :) We'll take a look at the report and let you know what we find. Thanks again!
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@penderworth - Just shipped off the diagnostic file. Something I failed to mention above is that I use Dropbox Encore on the machine where the problem occurred (I have a work Dropbox account and a personal account running on the same machine). As a result, the path to my Vault location is "non-standard" for where Dropbox would be normally found under default Dropbox install settings.
Anyway, got to thinking that perhaps my "custom" path was lost during one of the recent 1Password updates?
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@davidafuller01 Thanks for sending that over. We've looked into things and it seems there was just a temporary issue that caused things to stop working as expected. If you do have any other issues with syncing in the future, we can refer to that report for more information. For now, please be off to enjoy your weekend. :)
ref: RXH-77767-775
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