I can't get into my Zoho account because password has changed and 1Password won't recognize it
I have several Zoho accounts and I can't get into any of them. It won't recognize the password but when I change it, 1Password keeps breaking in and not allowing me to complete the job.
1Password Version: 5
Extension Version: Not Provided
OS Version: Mac OX
Sync Type: iCloud
Referrer: forum-search:I can't get into my Zoho account because password has changed.
Comments
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Hi @wendytruss,
Clearly something isn't right but I'm not sure exactly what yet.
When there's a filling issue and we're a bit light on details a worthwhile thing to try is to create a brand new Login item using our How to manually save a Login guide. Normally I like to confirm that this definitely works but we'll need a bit more information before I can start delving in.
So if a new Login item doesn't help could you let us know the following please.
- What version of 1Password are you running?
- What is your preferred browser and the version of that browser?
- What version of the 1Password extension is installed?
- What is the URL for the page you are having trouble with?
Lastly, can you describe in a bit of detail what happens if at all possible. I will happily go test as much as I can to find out what is going on and anything you can describe to me will help me make sure I'm testing to right stuff and looking in the right places.
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