why did my version of 1 password 5 stop working recently although I paid on October 15th 2015

Community Member

Hi, I paid Euro 22,10 (USD 24,99) with my creditcard to update my version of your software. the transaction details are: AGILEBITS INC. 4165461397 CAN. Yet recently the license stopped working. I thought I paid for an update. What is going wrong here?


Hans van Grieken

1Password Version: 5.4 (540047)
Extension Version: Not Provided
OS Version: OSX Yosemite 10.10.5
Sync Type: Not Provided
Referrer: kb:license-file-faq, kb:add-license, kb:license-file-faq, kb:add-license


  • Hey @hvangrie! Sorry to hear that. Did you make sure to click the Click here to Apply Your 1Password License in the email you received after you purchased the license? That will add it to 1Password. If you're still having trouble, could you send us an email at support+licenses@agilebits.com with the email address you used to purchase the license so we can help find out what's going on?

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