Master Password not being accepted

Jacob
Jacob
in iOS
This discussion was created from comments split from: Can't access my 1Password.

Comments

  • annakonrad
    annakonrad
    Community Member

    I have 1password for my I phone. It will now NOT accept my 4 digit password. I know the correct password!!
    Worked yesterday. Hw do I download your new 6.1 to a phone.
    Thx
    Anna

  • annakonrad
    annakonrad
    Community Member

    Also NOW does not allow for onetouch recognition and access. NOT HAPPY

  • annakonrad
    annakonrad
    Community Member

    Down loaded the 6.1 and still will not accept master password . Please help

  • eva_s
    eva_s
    1Password Alumni

    Hi @annakonrad,

    I'm very sorry to hear that you are having issues getting into 1Password on your iPhone. However, I am a little confused. If I am understanding correctly, you tried to use your pin code to get into 1Password and when that failed, you should have been forced to use your full master password. Unless you could get into the app to change the settings, you should not have been able to change from your pin code to Touch ID access.

    But the real issue here is getting you into your data in 1Password. Here are some some hints that may help you.

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