Syncing issues between Mac and iPhone

TerriD

When I try to sync on my phone i keep getting an error. The error message keeps saying "could not find the Mac or PC to sync with. Please makes sure your computer is connected to the same Wi-fi network and is running 1Password with the Wi-Fi sync option enabled". I've done all of the above and it was working fine up until 9 days ago. Any suggestions, tips or tricks to try? Thanks!

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1Password Version: 5.4
Extension Version: 4.4.4
OS Version: 10.10.5
Sync Type: iCloud
Referrer: kb:icloud-needs-cloudkit

Stephen_C

@TerriD the two commonest ways to resolve the issue are:

• rebooting your iPhone and your Mac; and (if that doesn't work)
• rebooting your router.

However, I'm confused by something in your post. You have referred to a problem with wifi sync but also indicate at the end of your post that you're using iCloud to sync. You should use only one sync service at any one time, so I'm wondering if there may be some conflict. Perhaps you could clarify that for us if what I have suggested does not help. If what I've suggested doesn't help do please post again because there are other suggestions we can make which may be able to resolve the problem for you.

Stephen

AGAlumB

@TerriD: Weirdly, it sounds like you're describing Wi-Fi Sync, but in your post you indicate that you're using iCloud Sync. Can you please clarify? Also, the OS, 1Password, and device versions you're using will be helpful. Thanks in advance! :)

faoi

I've twice had a situation where I couldn't sync -- once maybe a year or so ago after an upgrade (perhaps that was the trigger; unsure) and most recently today. I'm actually using WIFI sync, but don't know if it makes a difference in my proposed resolution solution.

First making sure that your data is safe somewhere (in this case, on my Mac), delete the 1Password app from your iPhone. Do a restart on your iPhone. Install the app again (App store will remember that you've purchased it). Set up the app. All is well.

Hope this helps.

AGAlumB

@faoi: Deleting the app and reinstalling it won't have any impact on your network environment (which is what matters most when it comes to Wi-Fi Sync), but it's possible that your copy of the app was simply damaged, and that was preventing it from functioning properly. And backing up you data is always good advice! :)