Icon disappeared after stuck on loading

sandym4
sandym4
Community Member
in iOS

Hello. 1password icon(ios9) was stuck on loading latest update .Tried rebooting now icon has disappeared on ipad, only showing download available in app purchases. Will my data be deleted if I reinstall.? Pro version with iCloud backup.

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @sandym4: No worries! If your data is stored in iCloud, you can simply sync it back once you reinstall the app. Please let me know how it turns out! :)

  • sandym4
    sandym4
    Community Member

    Thanks Brenty. All restored when I reinstalled app without the need to sync. Phew! Not quite sure why it deleted itself in the first place but glad to see it all back.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @sandym4: Excellent! Thanks for the update. I'm glad things are back to normal.

    I really thought it was just me, likely due to storage space or connectivity issues, but I've seen similar reports lately. For some reason app installs and updates get stuck, and then iOS doesn't quite know how to recover. iOS 9 has been great for me except for these strange App Store issues. Hopefully Apple will be able to address them soon! :)

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