Cannot update from Version 3.6.5 (iPhone iOS 9)

mendesma

I am following the steps in: https://support.1password.com/upgrade-ios/#1password-3-7-1-or-earlier
However when I get to strep 7: Scroll down to the File Sharing section on the right side of iTunes, then click 1Password, I don’t have the 1Password in the Apps box. Could you please help? Thank you

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1Password Version: 3.6.5
Extension Version: 3.6.5
OS Version: iOS 9.1
Sync Type: Not Provided

mendesma

I select Sync existing vault / Import from version 3 / Open 1Password 3 - Then the 1Password 3 opens and I select Migrate to 1Password 4, then it asks to Enter Unlock Code, which I do and it says Code Accepted, afterwards I can view the old 1Password 3 as usual and nothing else happens. When I go back to the new 1Password app it starts all over again asking “Would you like to sync with an existing 1Password vault or create a new one?”
Please help

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1Password Version: 3.6.5
Extension Version: 3.6.5
OS Version: iOS 9.1
Sync Type: Not Provided
Referrer: ug:ios/existing-user, kb:upgrade-ios, ug:ios/new-user, ug:ios/existing-user, ug:ios/new-user

Ben

Hi @mendesma,

Thanks for taking the time to write in. Can you please try giving these instructions a whirl?

https://support.1password.com/upgrade-ios/#1password-3-7-1-or-earlier

Ben

mendesma

I was able to follow all those steps now, but I am not being able to restore the backup of my old 1Password 3.

mendesma

Now I am following this instructions: https://support.1password.com/upgrade-ios/ and when I get to step 5. and Tap Open 1Password 3, I don’t get the step 6. option to Tap Import into new 1Password

Ben

I'm not entirely sure I follow, @mendesma. After completing the steps your data from v3 should now also be visible in v6. Is that not the case?

Ben

Ben

Hi @mendesma,

We have heard of instances where apps will not show up in iTunes. Typically restarting the computer will resolve the issue.

Thanks.

Ben

mendesma

I know managed to get 1Password to show up in iTunes. I am following these instructions: https://support.1password.com/upgrade-ios/ but I get stuck after step 9. Click Sync at the bottom of the iTunes window - I try to follow steps “Finish the import” and on my iOS device, I launch the newer version of 1Password and it asks me to choose from: “Create new vault”, "Sync existing vault” and “sign into teams account” and I don’t know which to select and what to do next. Please help

mendesma

All fixed! I now can view all data from the previous 1Password version. But have one new problem: I had 1Password PRO which I bought some years ago, but with the updated version I only have the non-PRO version, how can I update to the PRO version without having to pay for it again?

mendesma

I have just updated from 1Password PRO Version 3.6.5 which I bought some years ago, but with the updated version I only have the non-PRO version, how can I update to the PRO version without having to pay for it again?

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1Password Version: 3.6.5
Extension Version: 3.6.5
OS Version: iOS9.1
Sync Type: Not Provided

Ben

@mendesma,

The Pro features for v6 are a separate purchase from 1Password 3 "Pro" for iOS. Back in the days of v3 "Pro" was used to indicate that the app was a "universal" app (one that could run on both iPhone and iPad). We also sold non-Pro 1Password 3 for iPhone and 1Password 3 for iPad apps.

This designation was done away with in v4 when we went to offering a single app, which was a universal app.

Today almost all apps are universal, and apps having separate versions for iPhone and iPad are the exception instead of the rule. We now use the term "Pro" to designate additional features that are available above the base model. These are available only as an in-app purchase.

Thanks!

Ben

Ben

@mendesma,

I've merged your threads together. Please try to avoid posting in multiple threads about the same topic.

Thanks!

Ben

mendesma

Ok! Thank you!

Jacob

:+1: :smile: