After logging in, I cant find my passwords. Where are they?

jancamham
jancamham
Community Member
in iOS

I can log into 1 Password, but all the items I listed are missing but 4. How can I retrieve them? It says I have 46 items.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:After logging in, I cant find my passwords. Where are they?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @jancamham we really need from you some basic information in order to help you. Please tell us:

    • What version of 1Password for iOS you are using (the link will tell you how to find that information)
    • Your iOS version number
    • Whether you sync your 1P data to any other device and if so to what device
    • If relevant, what sync method you use to sync your 1P data (Dropbox, iCloud or wifi)

    Stephen

  • jancamham
    jancamham
    Community Member

    Hi Stephen,
    I have 9.1 iOS and the 1 password version is 6.1.1 I do not have any other devices only an Ipad Air 2 The sync method I think is iCloud

  • Ben
    Ben

    Hi @jancamham,

    I'd like to get a diagnostic report from your iPad Air so that we can get an idea of what is going on under the hood. You can find instructions here:

    https://support.1password.com/diagnostics/ios.html

    Then attach the entire file to an email to us: support+forum@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

    Ben

This discussion has been closed.