All information is doubling up when going from the Mac to iOS.

tlspam
tlspam
Community Member

I have been using 1Password for about one year with no problems. Once I updated to 6.1.1 both my iOS devices double up on all contents. I can delete the app and reinstall it, then sync over wifi with my Mac and everything works fine. Sometime over the next few hours I end up with another sync that doubles everything. Once that sync happens I can no longer manually sync my iOS devices. Can you tell me what is going on? Thanks


1Password Version: 5.4.1 Pro Features
Extension Version: 6.1.1
OS Version: 10.11.1
Sync Type: wifi
Referrer: forum-search:all content is doubled when syncing

Comments

  • Hi @tlspam,

    Thanks for taking the time to write in. This is quite strange. Do you have multiple vaults, or just one? What happens when you say that you can no longer manually sync? Please let us know.

    Ben

  • tlspam
    tlspam
    Community Member

    Yes, I have multiple vaults.
    When I say I can not manually sync I'm talking about when I go to settings on my iOS device, hit Sync, the next screen shows me the Item count but nothing else. The screen should show sync service, Wifi, and Sync Now below that. I should be able to hit the Sync Now (in blue) and it will sync. For some reason this screen just shows the item count and will not allow me to Sync Now.
    Thanks for your help.

  • Thanks, @tlspam. If you change from the All Vaults view to the Primary vault do you still see duplicates?

    https://support.1password.com/guides/ios/multiple-vaults.html

    Also there is a known bug in v6.1.1 where vaults will not sync unless they are the currently selected vault (e.x. if All Vaults is selected, no vaults sync). We hope to have this fixed in an update soon. In the mean time you can work around it by using the instruction in the link above to switch to each individual vault, instead of the All Vaults view.

    The sync preferences you are looking for have been moved to 1Password > Settings > Vaults > [Vault Name], as syncing is a per-vault setting.

    Thanks!

    Ben

  • tlspam
    tlspam
    Community Member

    Yes, there is a bug in 6.1.1. I have made a change to sync only the primary vault and it works fine with no duplicates. Thanks

  • Perfect. Thanks for the update. Hopefully we can get that resolved soon. :)

    Ben

This discussion has been closed.