Can not unlock 1password vault when try to sync with iCloud
I have two iOS devices both running 1password 6.1.1 and iOS9.1. I tried to sync using iCloud. When I select "sync with the existing vault", the screen came up "Please unlock 1password vault". It doesn't accept my Master password. I don't think I have created any other password than a "Master password". I can't pass this step, so the sync using iCloud is failing. I checked everything from the trouble shooting, everything seems to be fine, just can't find this password..... Please help.
1Password Version: 6.1.1
Extension Version: 611003
OS Version: iOS9.1
Sync Type: iCloud
Referrer: kb:icloud-troubleshooting, kb:diagnostics, kb:icloud-error-data-not-found, kb:icloud-faq, kb:icloud-troubleshooting
Comments
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Hi @chocomocha
It sounds like what probably happened is your data stopped syncing to iCloud at some point. If you still have all of your data on on of your iOS devices please try erasing the data in iCloud:
https://support.1password.com/icloud-remove-data/ios.html
Then please try setting up iCloud sync on both devices again:
iOS: https://support.1password.com/guides/ios/sync-with-icloud.html
I hope that helps. Should you have any other questions or concerns, please feel free to ask.
Ben
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Hi Ben
Woo-hoo! It worked!!! Thank you very much. I am very happy!
chocomocha
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Excellent! Thanks for the update, @chocomocha. If there is anything else we can do, please don't hesitate to contact us.
Ben
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