Every time I start 1Password5 my Mac freezes totally. Can't work any more.

tobkle
tobkle
Community Member
in Mac

Switched syncing off from Dropbox and recreated keychain to local iMac drive. Now every time I start 1Password 5 on my Mac, my Mac freezes totally. It happens right after entering password in a few seconds. Totally defunct. Removed 1Password5 and mini and any browser extension and did reinstalls with the latest version for several times now. Cannot get it working any more. Don't know what to do.

1Password Version: newest, cannot open
Extension Version: Not Provided
OS Version: 10.11.1
Sync Type: on iMac itself

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @tobkle,

    I'm sorry 1Password won't open and is freezing your Mac! That seems very strange. If you haven't already done so, please try rebooting your Mac to see if that makes any difference.

    If that doesn't help, I'd like to ask you to create a Diagnostics Report from your Mac: https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and make sure you receive a reply as quickly as possible.

    Once we see the report we should be able to better assist you. Thanks in advance! :)

  • tobkle
    tobkle
    Community Member

    Peri@agilebits helped me.
    Export database, remove database, uninstall, restart, install, import database helped.
    Thanks a lot.
    Regards tobkle

  • Jacob
    Jacob

    @tobkle Awesome! :) If you need anything else, you know where to find us.

This discussion has been closed.