Password issue
Hello,
MY platforms
Browser Firefox 42.0
MacBook OS EL Capitan OSX 10.11.1 1Password5.5.BEta23
Iphone IOS 9.1 1Password 6.1.1
I have tried without success to get on 1password for Team using my url, my email, my account key (3 from emergency kit) and my password.
I have done it at least 6 or 7 times on Firefox and twice ib the APp ussing the QR code + Password.
I get tHe following comment
"The account key fir this email address should start with : A3_XXXXXX". The letters/Numbers behind the "Xs" do not correspond to those I have on my emergency kit. AS well on the IPhone when using QR Code!!!
What should I do???
Thank you
Best regards
Philippe
1Password Version: 55023
Extension Version: 4.4.3
OS Version: OSX 10.11.1
Sync Type: DropbOx
Referrer: kb:teams-faq, kb:teams-troubleshooting-signin
Comments
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Hi Philippe ( @FilM ),
It looks like you've already taken a peek at this, but I just want to confirm that you've tried all the suggestions on our I can't sign in to my Teams account troubleshooting page. It's important that the domain and email address match up, as well as the password and account key.
If everything matches and you're still not having any luck, please send us a message at support@1password.com and we'll figure things out. :)
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Hello Megan
Thank you for your kind << :) your comment.
Unfortunately, I went first through the FAQ. Then I trIed as domain the sign-in uRL on the emergency kit that is "TEAM-"the Team's name. I even trIed as domain the team's name aloneE without success and the similar comment about the key account but with different letter and numbers, still different from the account key I have on the emergency kit!
Anticipating on your suggestion I already contacted support and look forward to reading their suggestions to overcome this issue
best Philippe.
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thank you so much!
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Any time! We'll be in touch. :) :+1:
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