11/12/15 update for 1Password app on my iPad air 2

nancyr
nancyr
Community Member
in iOS

On 11/20/15, while running 11/12/15 update for 1Password app on my iPad air2, the update stopped in process, still says "update", and app is inaccessible on my iPad. Was successfully updated on my iPhone 6S at that same time and both my iPhone and Mac are running the app without a problem. Can you please help me get the app running on my iPad?

1Password Version: 5.4
Extension Version: 4.4.3
OS Version: OS X 10.10.5(iPad air 2)
Sync Type: iCloud
Referrer: forum-search:Was updating 1Password app on my iPad and the update stopped in process and app cannot be accessed

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @nancyr that sort of problem is usually resolved by rebooting the iPad. Have you tried that?

    Stephen

  • nancyr
    nancyr
    Community Member

    Yes, many times. Just returned from an international trip where I used my iPad exclusively. Wondering if that could be related? All of my other apps updated without an issue.

  • Ben
    Ben

    Hi @nancyr

    I've just replied to another customer with the same difficulty. Please see my answer to them here.

    If there is anything else we can do, please don't hesitate to contact us.

    Ben

  • nancyr
    nancyr
    Community Member

    Done and posted outcome there. Thank you!

  • Ben
    Ben

    You are most welcome. :)

This discussion has been closed.