Force Close when launching 1P on my Nexus 7

guillaumeserton
guillaumeserton
Community Member
in Android

Hello,
I have the current beta version (4.5.3b1) and when i start the app, i have directly a Force Close.
I'm on the latest version of Android Marshmallow on my Nexus 7 2013 Wifi.

That is not happening with the Play Store version.

1Password Version: 4.5.3b1
Extension Version: Not Provided
OS Version: 6.0
Sync Type: Dropbox

Comments

  • peri
    peri

    Hi @Spinacle. When you launch the beta version, is the screen freezing, causing you to force close, or is it closing on it's own? Are you seeing any error messages?

    Also, do you have any screen filtering apps installed such as Twilight or Lux?

    Thanks!

  • guillaumeserton
    guillaumeserton
    Community Member

    Hello peri,

    The app closing on it's own, I do nothing and I have no error message.
    No screen filtering apps installed.

  • peri
    peri

    Thanks! I'd like to ask you to create a Diagnostics Report from your Android device:
    https://support.1password.com/diagnostics/android.html

    Then attach the entire file to an email to us: support+android@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.