1 password defective

nkoyloe
nkoyloe
Community Member
in Mac

'I have 1password on my iphone, 2 iPads and my iMac desktop. It has been functioning beautifully for years. Suddenly it won't open on my computer and I get the message that it is damaged and needs to be deleted and downloaded again from the app store. It is working fine on the other devices. What to do and how to do it?'

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 10.10.5
Sync Type: iCloud
Referrer: forum-search:'I have 1password on my iphone, 2 iPads and my iMac desktop. It has been functioning beautifully for years. Suddenly it won't open on my computer and I get the message that it is damaged and needs to be deleted and downloaded again from the app store. It is working fine on the other devices. What to do and how to do it?'

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @nkoyloe please take a look at this sticky at the top of the forum and see if it helps.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Hello @nkoyloe,

    Sorry about this, there was a glitch with the Mac App Store and a number of Mac App Store applications got a bit of a shock as a result. Let us know how you get along but that link should help.

    Don't worry about deleting the application bundle from your /Applications/ bundle, as long as you don't use an app cleaner your vault is safe and will still be there are a fresh download of the application if that is what is required.

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