Not all records get's synced between iPhone and Mac (Dropbox)
Sync using Dropbox between my iPhone/iPad and my main Mac (or my MacBook) have stopped, so I did the following but still the Dropbox sync does not work (but the iCloud does), any input on what I can do?
1)Verified iPassword and other files where indeed synced between Mac and iPhone/iPad, OK.
2)Deleted the Mac sync setup plus the Dropbox file, for then to setup the Dropbox sync again.
3)Did an Erase on the iPhone and iPad for then to add the Dropbox sync again.
4)Discovered all 3 Vaults does miss records, no pattern to be found in whats missing.
5)Did delete the Dropbox sync for the main Vault and moved it to iCloud, did setup this also on the iPhone/iPad and all records where synced.
So I'm left with the main Vault on iCloud and all sync OK, but my 2 less used Vault's on Dropbox does not sync to iPhone/iPad with all records intact!
Between my main Mac and MacBook does Dropbox sync work, but it's using the Dropbox LAN sync and not coming from the cloud.
1Password Version: 5.4 Mac store and 6.11
Extension Version: Not Provided
OS Version: OS X 10.11.1 and iOS 9.1
Sync Type: Dropbox
Comments
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I am having a similar problem and it just started over the weekend.
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Hi folks,
Sorry for the trouble. There is a bug in 1Password 6.1.1 for iOS where a vault's contents will not sync unless it is the selected vault in the vault picker:
https://support.1password.com/guides/ios/multiple-vaults.html
Could you please try selecting the vault you'd like to sync, instead of the All Vaults view, and see if that helps?
Ben
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Just tried it and no difference my "master" Vault on the Mac has 158 records and my iPad have only 137. This after deleting the Vault on the iPad and setting up a new sync.
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Don't know if it's normal but I can see the iPad doing a resync attempt each 50 sec on the Dropbox (not on iCloud), as if it can see there is something but can't get it.
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I'd like to ask you to create some Diagnostics Reports, one from each of your devices.
—Mac—
https://support.1password.com/diagnostics/mac.html—iOS—
https://support.1password.com/diagnostics/ios.htmlAttach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
Ben
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Two reports submitted. #ZEQ-15949-957 and #APL-64877-435
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Hey @bcalles!
Just to let you know we have received your two reports, so we will continue the conversation over email :)
Cheers!
ref: ZEQ-15949-957
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