Can't switch from 1Password MAS to 1Password webstore version [resolved through email]
I updated my laptop and iphone to use the team account without issue. On my Mac desktop I keep getting "1Password failed to connect to 1Password mini" as I try to upgrade 1pass.
I have removed the MAS version entirely, wiped all preferences, wiped all valuts. Rebooted etc. No matter how I try, 1password5 app won't start up. The MAS version works fine.
Here's the log FWIW
Mon Nov 23 15:51:03 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] M applicationDidFinishLaunching: | Starting 1Password (WebStore) 5.4.1 #541003 built Oct 21 2015 16:17:25 Mon Nov 23 15:51:03 2015| 541003 [XPC:(Main Thread):<OPHelperConnection: 0x7f92e8c6fa90>] S connect | Connecting to helper Mon Nov 23 15:51:03 2015| 541003 [XPC:(Main Thread):<OPHelperConnection: 0x7f92e8c6fa90>] S startHelper | Starting '2BUA8C4S2C.com.agilebits.onepassword4-helper' Mon Nov 23 15:51:03 2015| 541003 [XPC:(Main Thread):<OPHelperConnection: 0x7f92e8c6fa90>] S startHelper | '2BUA8C4S2C.com.agilebits.onepassword4-helper' is not yet running, waiting for 0.2s Mon Nov 23 15:51:03 2015| 541003 [XPC:(Main Thread):<OPHelperConnection: 0x7f92e8c6fa90>] E startHelper | We tried to start '2BUA8C4S2C.com.agilebits.onepassword4-helper' but it is not shown as running. We'll rely on SMLoginItemSetEnabled return value. Mon Nov 23 15:51:06 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 4/60 in 1 sec... Mon Nov 23 15:51:07 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 5/60 in 1 sec... Mon Nov 23 15:51:08 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 6/60 in 1 sec... Mon Nov 23 15:51:09 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 7/60 in 1 sec... Mon Nov 23 15:51:10 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not Mon Nov 23 15:51:58 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 56/60 in 1 sec... Mon Nov 23 15:51:59 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 57/60 in 1 sec... Mon Nov 23 15:52:00 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 58/60 in 1 sec... Mon Nov 23 15:52:01 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 59/60 in 1 sec... Mon Nov 23 15:52:02 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 60/60 in 1 sec... Mon Nov 23 15:52:03 2015| 541003 [APP:(Main Thread):<OPAppDelegate: 0x7f92eb11d500>] S hockeyManagerStarted | XPC connection is not yet available, retrying 61/60 in 1 sec... Mon Nov 23 15:53:43 2015| 541003 [XPC:(Main Thread):<OPHelperConnection: 0x7f92e8c6fa90>] S stopHelper | Stopping '2BUA8C4S2C.com.agilebits.onepassword4-helper' Mon Nov 23 15:53:43 2015| Good-bye!
1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: 10.11.1
Sync Type: dropbox & teams
Referrer: kb:error-connect-to-mini
Comments
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Hi @jed123,
I'm sorry to hear that you're having trouble, and I'll do what I can to help get this straightened out.
First of all, it is important that you only keep one copy of 1Password installed on your system at a time. The operating system can get a bit finicky when it goes searching for Mini, and it does have a tendency to find the wrong version. So, please confirm that you have only one copy of 1Password installed on your system (1Password 5 is the AgileBits Store version, so it's the one you'll want) and that it is in your /Applications folder.
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Yes, I removed all versions and preferences, then only installed 1password5, but it gives the error as shown above.
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Hi @jed123,
Drat. I was hoping that would solve it. Ok, let's take a closer look at your system.
I'd like to ask you to create a Diagnostics Report from your Mac:
https://support.1password.com/diagnostics/mac.html
Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)
Once we see the report we should be able to better assist you. Thanks very much!
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sent
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The email was sent, but I did not get an automated ticket.
The subject of the email begins with "1Password 5 Diagnostics Report for JED"
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