Changed fingerprint and now Master Password Wont work
Hi, I had to delete and re-create my fingerprint on my iPhone 6S running iOS 9.1. Since doing that, the 1Password app now only asks for my Master password (which I have been using a LOT over the last few weeks as I have been entering all my personal and work passwords).
Entering the Master password keeps failing. I have done so multiple times as to make sure I am not hitting the wrong key.
Is my only option a complete delete and re-install of the App?
If so, is there any way to backup the entries, I am not doing this again as the manual entry on the iPhone was really painful. With Android I was able to export it all as an encrypted file and store off line (just for this reason), can this be done with this App on iOS?
Thanks!
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: iOS 9.1
Sync Type: Not Provided
Referrer: kb:touch-id-faq, kb-search:changed fingerprint and now master password doesnt work, kb-search:change fingerprint and now master password doesn
Comments
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Hi @kthompso,
Sorry to hear about the trouble. Please check out this guide:
My Master Password is not being accepted. What should I do?
If so, is there any way to backup the entries, I am not doing this again as the manual entry on the iPhone was really painful. With Android I was able to export it all as an encrypted file and store off line (just for this reason), can this be done with this App on iOS?
It is possible to make a backup of the data on iOS, but it requires the Master Password to do so:
Creating and restoring 1Password backups in iTunes (iOS)
I hope that helps. Should you have any other questions or concerns, please feel free to ask.
Ben
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