Unable to access attachments on iOS

BeachsideCA
BeachsideCA
Community Member
in iOS

I am a Pro user (verified on iOS by the "Pro Features" showing "Purchased") but I am unable to see any attachments. I know the limitation that I can't add them on iOS (which is very disappointing!) but I am trying to just access one that was added through my Mac.

1Password Version: 6.1.1
Extension Version: NA
OS Version: OSX 9.1
Sync Type: DropBox
Referrer: forum-search:Unable to access attachments on iOS

Comments

  • Ben
    Ben

    Hi @BeachsideCA,

    Thanks for taking the time to write in with this difficulty. It sounds as if perhaps items are not syncing properly. Can you please try creating a new Secure Note on the Mac and see if that syncs over to iOS?

    Please note you'll need to use the vault switcher (at the top left hand corner of the Category view) to switch to the vault you're storing the items in, in order to cause a sync. This is a bug in v6.1.1 for iOS which we hope to have fixed in a future update.

    Ben

  • BeachsideCA
    BeachsideCA
    Community Member

    Secure Note worked perfectly. I have also checked on multiple devices and while the Mac clearly has the attached image, it is not synced to any of the mobile devices I tried. I also tried to upload an image (jpg) of 33KB to the Secure Note but that doesn't sync to devices either.

  • Ben
    Ben

    Thanks, @BeachsideCA. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —Mac—
    https://support.1password.com/diagnostics/mac.html

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

  • BeachsideCA
    BeachsideCA
    Community Member

    Done!

  • Ben
    Ben

    Thanks, @BeachsideCA. It appears we've received both reports. I'll leave a note on the ticket with a link to this thread as well.

    Ben

    ref: NAC-14592-326

This discussion has been closed.