Out of date vaults between iOS and windows

tmchow
tmchow
Community Member

I have my vault stored in Dropbox and using a Windows PC and an iPhone.

I'm finding that my vault seems out of sync as entries I add on windows aren't visible in the iPhone app.

I've confirmed that Dropbox says it's fully sync'd on the Windows PC. I've even double checked by forcing the Windows 1Password instance to quit, paused Dropbox and resumed sync'ing. Still no luck, the entry is still missing.

I don't see a way to force the iOS app to sync. In the sync tab, it just tells me the # of items in the vault.

Any ideas?

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @tmchow does this knowledge base article help?

    Dropbox sync is not working

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni

    @tmchow: Indeed, the most important thing is that 1Password on each device is setup to sync with the same vault in Dropbox. If they're pointing at different ones, they won't be sharing data like you expect. Definitely check out that guide, as it will either resolve the issue or at least narrow down the problem. Please let us know what you find. I look forward to hearing back from you! :)

  • tmchow
    tmchow
    Community Member
    edited November 2015

    @Stephen_C @brenty Okay, looks like the Windows PC is uploading changes to dropbox as 1Password Anywhere shows the login I'm missing on my iPhone.

    So it looks like the iOS 1Password app isn't sync'ing correctly. How do I force it to sync?

  • tmchow
    tmchow
    Community Member

    Found where I could sync it. It moved from the "sync" flyout in Settings, to the vaults menu. I forced a sync and now the missing entry appears. No idea why it's not sync'ing on its own.

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited November 2015

    @tmchow: Ah, I think I understand. Thanks for following up with that information! Currently when 1Password for iOS is in 'All Vaults' mode, it cannot sync individual vaults. But switching to the specific vault will allow it to do so. We'll be addressing this in an update. I'm really sorry for the confusion. I'm glad to hear that you were able to sync successfully in the mean time!

  • Mike Althaus
    Mike Althaus
    Community Member

    Was noticing the same problem, ios not synced with dropbox and mac. Forcing the vault to sync got things up to date and I've switched from All Vaults mode to my primary.

  • AGAlumB
    AGAlumB
    1Password Alumni

    Sorry about that. Thanks for letting us know! We'll get that working in a more straightforward fashion. Keep an eye out for updates! :)

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