unsynced account lost

nader_darwich
nader_darwich
Community Member
in Android

I replaced my Iphone for a new Android device. It seems that I didn't Sync my account before reseting my old iphone. currently I am unable to access my existing vault on my new android. Plsssss help.

thank you

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:unable to recover on new mobile

Comments

  • nader_darwich
    nader_darwich
    Community Member

    I just sold my Iphone and replace it with an android device. I am unable to open my account on my new mobile taking into consideration that I am not sure if I have ever backed up my account on my old iphone pls I need your help to recover my account ASAP. hank you

  • saad
    saad

    I’m sorry to hear you are not able to access your existing vault. We are not able to recover your data if you did not configure sync on your old iPhone. However, we may still be able to access your vault if you have access to your iPhone and you have an iTunes backup of it before the iPhone was deleted. Can you confirm if both of these are true in your case? Thanks. We will continue from there.

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