The 1Password App disappeared from my I-Phone. When I downloaded from Cloud account gone. Help

starkview
starkview
Community Member

When I looked at my phone tonight the app was gone. I freaked. I have used it for 4-5 years. I found the app in my update section and it asked me to download again from cloud. When I did, the App asked me to set up my account as if brand new. Is there any way to get my data back. I don't sync to a mac via i tunes but I thought I was backing up automatically to the cloud so that when I downloaded it would be there.


1Password Version: ?
Extension Version: Not Provided
OS Version: iOS 9.1 (I-Phone)
Sync Type: i-Cloud
Referrer: kb:starting-over, ug:mac/new-computer, ug:mac/new-computer-icloud, ug:mac/new-computer, kb:starting-over

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @starkview as your post relates to 1P for iOS I have moved the post from the 1Password for Mac forum to the 1P for iOS forum where you will get more help.

    Stephen

  • AGAlumB
    AGAlumB
    1Password Alumni

    @starkview: Sorry for the confusion! (Un)fortunately AgileBits has neither your 1Password data nor the Master Password used to secure it, so this isn't something we can 'recover' for you to help directly. Your 1Password data isn't sync'd anywhere unless you tell it to. Do you have a backup or have you sync'd to another device? Otherwise you'll simply need to start over. Please let me know what you find. I look forward to hearing back from you!

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