Never purchased 1Password Pro, your says I am awesome. Now can"t even open my basic 1Password-How?

mickeyshangup

I have had basic 1Password on my Ipad for a year. Love it. I did NOT "buy" 1P/W Pro..but now I see I am Awesome because I purchased it! How do I get back to my basic 1Password? Now, when I open 1p/w It takes me to a page that tells me I should request more info about Pro !!!! How do I get back to Basis 1Password? Also was I charged for the PRO app????
I am 80 years old and technically challenged...just get me back to my comfort zone and leave me alone...Please!

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Never purchased 1Password Pro, your says I am awesome. Now can"t even open my basic 1Password-How?

Ben

Hi @mickeyshangup

Thanks for taking the time to write in. I'm sorry to hear about the trouble.

Could you please tell me which version # of 1Password you have installed? You can find instructions on determining this here:

Which version of 1Password am I running?

If you had purchased the Pro features you would've received an email receipt from Apple. If you haven't received a receipt (usually arrives within 24 hrs) then you haven't purchased anything.

Please let me know.

Ben