Not all Mac app content is synced to my iOS version despite reinstall, resync, etc.

bmk_h

I cannot get my complete 1Password 5 data synced onto my iOS device running the latest version if 1Password. Only 84 elements or so are synced and not the complete 114. I have already tried Dropbox and iCloud sync - no change

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1Password Version: 5.4.1
Extension Version: 4.4.3
OS Version: 10.11.1
Sync Type: iCloud
Referrer: forum-search:Not all Mac app content is synced to my iOS version

Ben

Hi @bmk_h,

I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
https://support.1password.com/diagnostics/mac.html

—iOS—
https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

bmk_h

Hi Ben,
I followed the steps described and here is my support ID number: [#TFZ-21649-284]

Ben

Thanks, @bmk_h. We've received your reports and will be back with you shortly. :)

Ben

bmk_h

Issue resolved when I deleted and re-installed the 1Password app from my iOS device and opted for the Dropbox sync as suggested. It showed 2 vaults that I could pick from. The former version of the vault seemed to the problem. Thanks for your support

Ben

Excellent. Thanks for the update! If we can be of further assistance, please don't hesitate to contact us.

Ben