YARQ - yet another registration question. : )

billb0b
billb0b
Community Member
in Mac

sorry but i am still a bit befuddled after reading several threads related to registration.

i purchased 1password for mac + windows bundle back in june 2013. i just re-installed 1pass on a new mac and it is looking for a registration file instead of a registration key. so my understanding is that i need to upgrade from a prior version to the new version, but when i go to the upgrade page (https://agilebits.com/store/upgrade) and put in my key, it acknowledges my purchase but only gives me an option to purchase knox for mac.

i really enjoy your product (thanks!) and would be very willing to purchase an upgraded copy of the program, but at this point i do not seem to be able to do this.

any help you can provide me is greatly appreciated.
thank you!!!
bill

1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: os x 10.10.5
Sync Type: Not Provided

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @billb0b,

    I apologize for the confusion. The reason that you're not seeing the 1Password 5 for Mac upgrade option is because your 1Password 3 license is eligible for a free upgrade. I'm resending the license details to the email address on file (the same that is attached to your forum profile). The email you receive will include instructions on how to apply the license file.

    I hope this gets you all sorted out, but we're here if you have any further questions or concerns. :)

    ref: 632354

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