Dropbox Sync Never Completes

David Gitman
David Gitman
Community Member
in Android

Hi,

My Dropbox sync hangs and never completes.

1Password Version: 4..5.3
Extension Version: Not Provided
OS Version: 6.0
Sync Type: Dropbox

Comments

  • peri
    peri

    Hi @David Gitman. Sorry to hear that you're having trouble with Dropbox sync. Can you let me know if you're syncing with any other devices, and if so, which devices.

    Also, I'd like to ask you to create a Diagnostics Report from your Android device:
    https://support.1password.com/diagnostics/android.html

    Then attach the entire file to an email to us: support+android@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

  • David Gitman
    David Gitman
    Community Member

    Thanks. Report has been sent.

  • peri
    peri

    Thanks! We'll take a look and get back to you. :)

This discussion has been closed.