Two versions of 1Password installed.

Megan
Megan
1Password Alumni
This discussion was created from comments split from: My login in no longer syncs with the accessed website.

Comments

  • fredabel
    fredabel
    Community Member

    Help. My MacBook Pro has a Mini Password finder and It has another under applications. The problem is "sometimes", not always, the mini asks for a different master which I used to use from the application one. This has really screwed me up until I realized what was happening.
    How do I sync these two programs to same Master PW and keep them psyched
    If it helps:
    When I put my cursor on Mini it says "1Password.
    When I look at my Apps I show two icons-- 1Password & the other is 1Password 5.app
    Can you help me???????

  • Megan
    Megan
    1Password Alumni

    Hi @fredabel ,

    I've split your comment into its own thread since we're talking about something different than the original poster.

    Just to clarify here, 1Password mini is a part of 1Password - the main app and the mini work together, so you should always have those two parts on your system. However, it's best if you only have one version of 1Password installed in your /Applications folder. If you're seeing both 1Password.app and 1Password 5.app, then you've got both the AgileBits Store version and the Mac App Store version installed, and that can cause some problems.

    Let's take a closer look at your system.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

This discussion has been closed.