Problem with sync between my iOS app and Dropbox. After sync there are no changes in Dropbox

vtr

Hi!

I have a problem with synchronisation between my iOS app and Dropbox. My vault is located in a custom folder. However event if I disable synchronisation and configure it again, iOS app asks me to merge these two accounts but after merge nothing happens. No changes in Dropbox.

Thanks in advance.

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1Password Version: 6.1.1
Extension Version: Not Provided
OS Version: iOS 9.1
Sync Type: Dropbox
Referrer: kb-search:dropbox, kb:dropbox-troubleshooting, kb:check-app-version

Ben

Hi @vtr,

Thanks for taking the time to write in. Sorry to hear about the trouble syncing. Are you syncing multiple devices, or just a single iOS device?

Please let me know.

Ben

vtr

Hi @bwoodruff,

Thanks for your prompt reply.
Two devices are connected to this Dropbox folder: iOS device (version 6.1.1) and Mac device (version 5.4.1). Mac updates entries successfully without any problems.

Hope this will help you to analyse the problem.

Ben

Great, thank you for that information @vtr. I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

—Mac—
https://support.1password.com/diagnostics/mac.html

—iOS—
https://support.1password.com/diagnostics/ios.html

Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben