App hangs when opening on iPhone 6S Plus

jstarrdewar
jstarrdewar
Community Member
in iOS

Since the latest update, when I open 1Password it occasionally gets stuck on the lock screen animation (there is no animation). The phone becomes unresponsive and won't lock or respond to the home button. After a couple of minutes the screen lock activates and once the phone is back on things proceed normally. 1Password is the only app suffering from this anomaly.

1Password Version: 6.1.2
Extension Version: Not Provided
OS Version: iOS 9.1
Sync Type: Dropbox

Comments

  • Ben
    Ben

    Hi @jstarrdewar

    Thanks for taking the time to write in about this difficulty. Have you tried restarting the device since this problem began?

    Please let me know.

    Ben

  • jstarrdewar
    jstarrdewar
    Community Member

    Yes

  • Jacob
    Jacob

    @jstarrdewar All righty then. Could you please create a Diagnostics Report from your iOS device?

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    Once you send the email, post back here with the BitBot confirmation number you receive a few minutes after sending. That will help us connect the dots. :)

  • martap
    martap
    Community Member

    This happens to me as well (exactly as described) on the iPhone 6. I've sent a diagnostics report XPP-84161-673.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @martap: Thanks! I see that we've received your email, so we can continue the conversation there. We'll take a look at the diagnostics and get back to you shortly! :)

    ref: XPP-84161-673

This discussion has been closed.