I had my US Passport (jpg) stored in 1P, but it won't open. Just says "loading".

Osote
Osote
Community Member

Some time ago I uploaded US Passport pics to 1P. today I tried to open the pics, but I just get the message "loading". I'm using IMac, IPhone, Ipad. i'm using the latest updates on 1P. please contact me directly, if possible. thank you for your help.


1Password Version: 5.4.1
Extension Version: Not Provided
OS Version: OS X 10.11.1
Sync Type: icloud
Referrer: forum-search:pictures in 1passport

Comments

  • Osote
    Osote
    Community Member

    Oh, when I clicked on the US Passport attachment, the picture opened in Adobe, but not on my computer or phone...so, if I'm traveling outside of the US and need it to open up on my phone...that's the problem

  • Osote
    Osote
    Community Member

    Well, I just deleted the old attachments and did it over. It worked. So, thanks anyway.

  • AGAlumB
    AGAlumB
    1Password Alumni

    I'm sorry for the trouble! Thanks for the update. It sounds like you had some corrupt data there. Just be sure to save backups regularly, and of course if you run into any other issues be sure to reach out. Have a great weekend! :)

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