Duplicate purchase

RMack99

How to I tell someone at Agile Bits that I believe that I have paid twice what I should have for 1Password?Can you help me?? Richard M. Harris

SEE:
Registered Licenses:

1Password 5 for Mac
Single License
Name: Richard M. Harris
Download: https://agilebits.com/downloads
License: Click here to Apply Your 1Password License
Notes:

Your 1Password 5 license entitles you to use 1Password 3 and 4 as well. Your 1Password 3 license key is (the two license keys are different) . 1Password 4 uses the same license file as 1Password 5.

1Password 5 for Mac
Single License
Name: Richard M. Harris
Download: https://agilebits.com/downloads
License: Click here to Apply Your 1Password License
Notes:

Your 1Password 5 license entitles you to use 1Password 3 and 4 as well. Your 1Password 3 license key is (the two license keys are different) 1Password 4 uses the same license file as 1Password 5.

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1Password Version: 5.4.1
Extension Version: 4.4.4
OS Version: 10.10.5
Sync Type: Not Provided
Referrer: forum-search:How to I tell someone at Agile Bits that I believe that I have paid twice what I should have for 1Password?Can you help me?? Richard M. Harris SEE: Registered Licenses: 1Password 5 for Mac Single License Name: Richard M. Harris Download: https://agilebits.com/downloads License: Click here to Apply Your 1Password License Notes: Your 1Password 5 license entitles you to use 1Password 3 and 4 as well. Your 1Password 3 license key is 1PW3-YBA-QTETKN-QJZYD-G87YRR-G87FH8. 1Password 4 uses the same license file as 1Password 5. 1Password 5 for Mac Single License Name: Richard M. Harris Download: https://agilebits.com/downloads License: Click here to Apply Your 1Password License Notes: Your 1Password 5 license entitles you to use 1Password 3 and 4 as well. Your 1Password 3 license key is 1PW3-2PCE-WJCACY-22BVA4H-9P4-26TAR48. 1Password 4 uses the same license file as 1Password 5.

hawkmoth

@RMack99 - You just told AgileBits that you believe you've been charged twice. I'm a user like you and have no access to the records needed to check this out, but rest assured that a person from AgielBits will be along in short order to follow up and help sort this out.

AGAlumB

@RMack99: Indeed, you've come to the right place! And you're absolutely right: you did (apparently) pay twice for two identical licenses.;

No problem! I've refunded the full amount of the one you haven't used so you can continue using the same one in the future, and you should see the refund itself show up in your account in a matter of days.

I did also want to mention though that the email address in our system is different from the one you used to register on the forums here. That's perfectly fine, but if you want the license updated with this email address, just say the word and I'll take care of that for you too. Just be sure not to post your email address publicly. I've already got it, and we don't want some spammer picking it out of your post. Cheers! :)

ref: 877159