Can't unlock 1Password with TouchID

Vee_AG

This discussion was created from comments split from: Touch ID as an alternative to the Master Password.

marcoman

I have been encountering an issue with using Touch ID on an IPhone 6s. I have followed all instructions thoroughly. Touch ID is not working and to open the APP I have to enter Master Password. I am getting aggravated.

Vee_AG

Hi @marcoman,

I'm sorry to hear you're having trouble with Touch ID unlock! I hope you don't mind, I've split your comment into its own post, as what you've described is slightly different from what was being discussed in the other thread.

You said you've followed all instructions thoroughly but didn't specify which instructions, so at the risk of being redundant, I'll provide the links to the User Guide page on Touch ID as well as the Touch ID FAQ article in our knowledgebase, just to cover our bases in case you hadn't seen them both.

You'll need to have Touch ID enabled in both your device settings and your 1Password settings.

If this is all old news to you and you're still unable to get Touch ID working, please send us a Diagnostics Report from your iOS device in an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is looked into quickly. :)

Once we see the report, we should be able to better assess the problem and help you work it out. Thanks very much!

marcoman

Hi, Thanks for the feedback and follow-up. The issue has been resolved.

Vee_AG

Glad to hear that, @marcoman! You're very welcome, and thanks for following up with the good news!

We're always here to help if you should need anything else. Otherwise, take care and enjoy 1Password 6. :)