Cannot sync 1password on iOS with dropbox or wi-fi sync, so cannot set up on my Mac [moved to email]

kbagel

I have read ALL the directions. My iphone will not sync successfully to dropbox or via wi-fi sync and so i cannot set up 1password on my Mac - which I am trying to do in order to share vault with my husband's iphone. I repeat I have read and tried ALL THE DIRECTIONS and already searched the knowledge base. None of this is working. The Mac does not "see" a vault. the keychain file does not show up in Dropbox. The dropbox indicates it's done syncing but the 1password app on phone doesn't ever stop syncing. I think. It's quite impossible to tell. I need a live support person to walk me through this please. DO NOT point me toward a website or community forum answer. I HAVE TRIED ALL THESE ALREADY.

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1Password Version: how do i find this on iOS????
Extension Version: ????
OS Version: iOS (most current)
Sync Type: none of them work
Referrer: kb:sync-options, ug:ios/sync-with-dropbox, ug:mac/new-computer, ug:mac/new-computer-dropbox, ug:mac/sync-dropbox

Vee_AG

Hi @kbagel,

Sorry to hear you're having trouble with Dropbox sync! And thanks for reaching out. I'm sorry to hear you were unable to find a solution in our help docs, but we'll be happy to take a look at your setup and see where things are getting tangled up.

I'd like to ask you to create some Diagnostics Reports, one each from your iPhone and your Mac.

Please attach the Diagnostics Reports to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Reports in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is addressed quickly. :)

Once we see the reports, we should be better able to help you work out this Dropbox sync issue. Thanks very much!

kbagel

Support ID# is GXT-87955-877.

I would like a live tech phone call (or live chat) please. CST in US and heading to bed now, but can be available most of tomorrow?

kbagel

whoa, now I also have Support ID#EMV-71959-283. I'm not sure how I created two of these. Sorry.

Vee_AG

Hey @kbagel,

Thanks for the Support ID numbers. I see that you actually emailed us a Diagnostics Report from your iPhone before you started this thread here in the forums, and Steve is already working with you via email. So to avoid confusion and duplication of efforts, we'll consider this discussion thread closed here in the forums and our team will continue to work with you via email. Thanks!

ref: GXT-87955-877

kbagel

yeah i just figured that out too. OK Steve: YOUR MOVE.

Vee_AG

:) I'm sure Steve or someone else on the team will respond as soon as they get a chance to properly review the reports. Cheers!